Privacy Policy

Last updated: 15 April 2026

This Privacy Policy describes how LEORA Natural Skincare (“LEORA”, "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.leoraskincare.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Shopping information including the items you view or put in your cart, or which are saved into your account, such as loyalty points, product reviews, referrals or gift cards, or purchases.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Wix.com.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Store Your Personal Information

Our Site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Where required by law, we will only send you marketing communications by email or text message where we have your consent or are otherwise permitted to do so. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. The legal basis for this processing is our legitimate interests in protecting our website, business and customers from fraud, security threats and misuse.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. The legal basis for this processing is our legitimate interests in being responsive to you, providing effective customer service, and improving our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), and, where you have given your consent, to run analytics and better understand user interaction with the Services and, where applicable, support advertising or marketing activities. Some Cookies are essential for the operation, security and core functionality of the Site and do not require consent. Other Cookies, such as analytics or advertising Cookies, will only be used where required by law and where you have given your consent through our cookie banner or settings tool. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites. You can learn more about cookies by visiting All About Cookies.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our site is powered by Wix who place a number of essential cookies on our Site by default for security, anti-fraud, and system effectiveness.

Our Site may also use additional cookies. For example, if we use one of Wix's business solutions (e.g. Wix Stores), third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads), these apps and integrations may place additional cookies on our site. Where those cookies are not essential, they will only be used where required by law and where you have given your consent.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, shopping information and customer support information
Internet or other similar network activity, such as Usage Data
Geolocation data such as locations determined by an IP address or other technical measures

Categories of Recipients:

Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not intentionally collect special category personal data through our Site. Please avoid sending sensitive personal information to us unless it is necessary.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. If we become aware that we have collected personal information from a child, we take steps to remove that information where appropriate.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies, and to maintain appropriate business and financial records.

Your Rights

Depending on where you live, you may have certain rights in relation to your personal information. These may include:

Right of access: You may have the right to request access to the personal information we hold about you.
Right to rectification: You may have the right to request that inaccurate or incomplete personal information we hold about you is corrected.
Right to erasure: You may have the right to request that we delete your personal information in certain circumstances.
Right to restrict processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
Right to object: You may have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing.
Right to data portability: You may have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format, and to request that we transfer it to another provider where technically feasible.
Right to withdraw consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights by contacting us using the contact details provided below.

We may need to collect information from you to verify your identity before responding to your request. We will respond to your request in accordance with applicable data protection law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

International Users

Please note that we may transfer, store and process your personal information outside the United Kingdom. Your personal information may also be processed by staff and third party service providers and partners in other countries.

If we transfer your personal information outside the United Kingdom, we will rely on appropriate safeguards recognised under applicable data protection law unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, and the “Last updated” date at the top of this Privacy Policy will be updated accordingly.

Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to access, correct, amend or delete any personal information we have about you, please email us at enquiries@leoraskincare.co.uk or write to us at 5 Brayford Square, London, E1 0SG, United Kingdom.

If you have a concern about the way we are collecting or using your personal data you should raise your concern with us in the first instance and then, if still concerned, contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.